Refund policy

What's your refund/returns policy?

We do not accept returns, however, you may exchange or get a refund for your item(s) under the following circumstances:

❁ You received the wrong item.

❁The item you received was extremely damaged.

Can I get a refund?

❁ If you want to cancel your order please email us at info@malvaely.com, within 48 hours after purchase.

❁ We will only accept a refund if the order has not been shipped yet.

Chargebacks/Disputes

❁ If there is an issue with your order, please contact us first instead of contacting your bank or opening a dispute against our shop. Refunding through chargebacks has a really high fee for the seller.

My package has not arrived after months, what do I do?

If your package hasn’t arrived but it’s still within the delivery window provided by USPS, please be patient carriers can sometimes experience delays, but your package is still on its way to you!

If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.

United States

Take a look at your tracking information.

If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
If it’s still in transit with no new updates - contact the carrier for more information.
1. If the carrier is not able to provide you with further information, please reach out to us at info@malvaely.com - we'll be happy to help!